Call whispering is a feature commonly used in call center and customer service environments. It allows a supervisor or manager to listen to an ongoing phone conversation between a customer and an agent without the customer being aware of their presence. The supervisor is able to “whisper” information or instructions to the agent during the […]
As businesses continue to grow and serve more customers, the need for effective and efficient customer support becomes paramount. Handling customer inquiries, troubleshooting technical issues, and managing service requests can quickly become overwhelming without the right tools and systems in place. This is where help desk software can play a vital role in streamlining customer […]
In this fast-paced technological era, artificial intelligence (AI) continues to revolutionize various industries and aspects of our lives. One fascinating creation in the realm of AI is ChatGPT, an advanced language model developed by OpenAI. ChatGPT enables natural and dynamic conversations with an AI assistant, making it an exciting tool with numerous potential applications. Understanding […]
How Has Work From Home Affected IT Services? Any company that put off its IT modernization effort certainly regrets that delay now, as employees rely on cloud services and modern productivity applications to get their work done. As a result, companies have been forced to reconsider how they operate in the post-COVID-19 world. And while remote […]
How Has The Microchip Shortage Affected Small Businesses? There has been a significant microchip shortage over the past couple of years, and it’s impacting all kinds of businesses. From computer and mobile devices to cars, everything that uses microchips is affected. As a result, it has been difficult for small businesses to compete with larger players […]
